good111's Privacy Policy

1. Introduction

good111 is an online gaming and betting platform operated for Bangladeshi users. We give the highest priority to our users' privacy and handle the collection, processing, and storage of their personal information responsibly. This policy clearly states what information we collect, why we collect it, and how it is managed.

By registering on the good111 platform or using its services, the user voluntarily provides their information and consents to its use in the manner described in this policy. If any user does not agree with this policy, they are requested not to use the platform.

2. Types of Information Collected

2.1 Information Provided at Registration

When opening an account, good111 collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or other government-issued identity document details (for identity verification)
• Current address
• Preferred payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Automatically Collected Information

When a user uses the platform, certain information is collected automatically:

• Device type, operating system, and browser information
• IP address and login time
• Time spent on the platform and browsing history
• Game history, bet amounts, and transaction details
• Data collected through cookies and similar technologies

2.3 Cookies and Tracking Technologies

good111 uses cookies to improve the user experience and ensure the platform functions properly. Through cookies, we store login sessions, remember user preferences, and analyse usage patterns. Users have the option to disable cookies through browser settings, though this may limit some platform features.

3. Purpose of Data Collection

good111 uses collected information only for the following legitimate purposes:

• Account management: To complete registration, login, and account verification.
• Payment processing: To ensure secure transactions for deposits and withdrawals.
• Customer support: To respond to user complaints or questions and provide assistance.
• Fraud prevention: To detect suspicious activity and maintain account security.
• Responsible gaming: To monitor user gaming patterns and provide support where needed.
• Platform improvement: To analyse usage data in order to improve service quality.
• Relevant communications: To inform users about bonuses, promotions, or important notices.

4. Data Sharing and Third Parties

4.1 Sharing Information with Third Parties

good111 does not sell or transfer users' personal information to third parties for commercial purposes. However, limited information may be shared with specific partner organisations as needed to operate the service:

• Payment processors: Relevant financial institutions for verifying bKash, Nagad, Rocket, and bank transactions.
• Technology providers: Trusted technology partners involved in operating the platform.
• Customer support tools: Software for live chat and support management.

All such parties work under agreement with good111 and are required to use the information they receive only for the designated purpose.

4.2 Legal Obligations

good111 may be required to disclose information to authorities under applicable laws of Bangladesh or by judicial order. In such cases, only the necessary information will be shared with the relevant authority.

5. Data Storage and Security

5.1 Retention Period

Collected information is retained for as long as the account remains active. Even after an account is closed, financial transaction and identity-related information may be retained for a specified period in accordance with regulatory requirements.

5.2 Technical Security Measures

good111 uses industry-standard security technology to protect user information. All data transfers are secured using SSL encryption. Encryption and access controls are applied to the storage of sensitive information. Regular security reviews are conducted to identify and address potential risks.

5.3 Password and Account Security

Part of the responsibility for account security rests with the user. Using a strong password, not sharing it with anyone, and keeping OTP or other verification details secure is entirely the user's responsibility. If unauthorised access to an account is suspected, the good111 support team should be notified immediately.

6. User Rights

Users of good111 have the following rights regarding their personal information:

• Right to access: You may request to know what information has been collected about you.
• Right to correction: You may request correction of inaccurate or outdated information.
• Right to deletion: Subject to meeting certain conditions, you may apply to close your account and have your information deleted.
• Right to opt out of marketing: You may request to stop receiving promotional emails or messages.
• Right to data portability: Where applicable, you may request a copy of your own information.

To exercise these rights, contact the good111 support team via live chat or email. We provide assistance in both Bengali and English, 24/7.

7. Protection of Minors' Information

The good111 platform is for individuals aged 21 and above only. Information is not knowingly collected from anyone under the age of 21. An age verification process is followed at registration, and if evidence of use by a minor is found on any account, it will be closed immediately.

Detailed guidelines on age verification and protection can be found in our Responsible Gaming section.

8. External Links and Third-Party Services

The good111 platform works with certain third-party game studios and service providers. These organisations may have their own privacy policies. good111 does not take responsibility on their behalf, and users are advised to read those policies before using those services.

9. Data Breach and Response

If a data breach occurs on any good111 system, we will act promptly. Affected users will be notified as quickly as possible, and the necessary technical measures will be taken to limit any damage. The relevant authorities will also be informed in such a situation.

10. Policy Changes and Updates

good111 reserves the right to change or update this privacy policy at any time. If significant changes are made, users will be notified via their registered email or through the platform. Continued use of the platform after any changes will be considered as consent to the new policy. The "Last Updated" date shown at the top of the page always indicates the date of the most recent change.

11. Contact and Complaints

If you have any questions or concerns about this privacy policy, please contact our support team. We are available in Bengali 24 hours a day, 7 days a week.

• Live Chat: Contact us directly from any page on the platform
• Email: [email protected]

To learn more about us and the platform's goals and values, visit our About Us page.